If you are not completely happy with your online order, you can return it to us up to 30 days from the delivery date. If you have any questions regarding your online order or returning an item to us, please do not hesitate to email firstname.lastname@example.org our Customer Services team or phone them on +44 (0) 1450 360200. Please note, our Customer Services team are available Monday - Friday, 8am - 5pm (GMT) excluding UK Bank Holidays.
UK FREE RETURNS
Return through your local Post Office branch or Royal Mail Customer Service
Complete the returns form on your Despatch Note and enclose within the parcel
Print a label or obtain your paperless return QR code by clicking the link below and following the online instructions
You should receive your refund within 14 days, although this may take longer during particularly busy periods
FOR INTERNATIONAL RETURNS
Please fill out the form below and send the garment/s back to
Pringle of Scotland
+44 1942 210900
Orders cannot be exchanged online and exchanges cannot be processed by our team. Please return your order to us for a refund, and a new order for the replacement item can be placed through pringlescotland.com. This does not affect your statutory rights.
DOWNLOAD A COPY OF OUR RETURNS FORM HERE
PACKAGING YOUR ITEM
- Repack the items for return with the order summary and returns form from the original packaging. Your return cannot be processed without the order summary.
- Securely seal the package using the original packaging. If your box or bag is damaged and cannot be reused, please pack your items securely in alternative packaging.
- Please send all the items you wish to return in the same shipment to ensure your return is processed as quickly as possible.
Pringle of Scotland offers returns only and no exchanges. Goods must be returned within 30 days (from receipt) in their original condition, after which we reserve the right to issue a refund. Incomplete, damaged, worn, soiled or altered returns will not be accepted or refunded. All items with swing tags removed will also not be accepted or refunded. Returns from outside of the UK should be sent through a tracked delivery service. Pringle of Scotland does not take responsibility for damage that occurs during an international returns process, so please ensure that the package is well protected when returned to us. Refunds can take up the 14 days to process from the receipt of the goods.
We are unable to refund customs duty, tax and charges on returns from outside the UK. This does not affect your statutory rights.