RETURNS POLICY

Gifts purchased between 25th November and 21st December 2024 can be returned up to 20th January 2025.
Pringle of Scotland offers returns only and no exchanges. Goods must be returned within 30 days (from receipt) in their original condition, after which we reserve the right to issue a refund. Incomplete, damaged, worn, soiled or altered returns will not be accepted or refunded. All items with swing tags removed will also not be accepted or refunded. Returns from outside of the UK should be sent through a tracked delivery service. Pringle of Scotland does not take responsibility for damage that occurs during an international returns process, so please ensure that the package is well protected when returned to us. Refunds can take up the 14 days to process from the receipt of the goods.

RETURNS

If you are not completely happy with your online order, you can return it to us up to 30 days from the delivery date. If you have any questions regarding your online order or returning an item to us, please do not hesitate to email  our Customer Services team. Please note, our Customer Services team are available Monday - Friday, 8am - 5pm (GMT) excluding UK Bank Holidays.

UK FREE RETURNS

Return through your local Post Office branch or Royal Mail Customer Service
Complete the returns form on your Despatch Note and enclose within the parcel
Print a label or obtain your paperless return QR code by clicking the link below and following the online instructions
You should receive your refund within 14 days, although this may take longer during particularly busy periods

FOR INTERNATIONAL RETURNS

Please fill out the form below and send the garment/s back to


Pringle of Scotland
c/o Torque
Martland Park
Challenge Way
Wigan
WN5 0LD
pringle@torque.eu
+44 1942 210900

DOWNLOAD A COPY OF OUR RETURNS FORM 

If you would like to return an order from outside the United Kingdom that was purchased after 5th November 2024, please visit our international return portal where you can arrange to return the goods.

INTERNATIONAL RETURNS PORTAL

PACKAGING YOUR ITEM

  • Repack the items for return with the order summary and returns form from the original packaging. Your return cannot be processed without the order summary.
  • Securely seal the package using the original packaging. If your box or bag is damaged and cannot be reused, please pack your items securely in alternative packaging.
  • Please send all the items you wish to return in the same shipment to ensure your return is processed as quickly as possible.