Whatever its age, we want to help you take the very best care of your Pringle knitwear. Whether it needs a minor repair or a refresh, the Knitwear Spa is your next stop. Our expert team will fully assess your garment, carry out any minor repairs, treat any stains, replace missing buttons, and remove unwanted bobbles (pills) from the surface. They will then carry out a professional wash and steam and advise of the service cost before carefully packaging it to send back to you, fully refreshed after its time at the Spa.

Contact Customer Services

The Details

If you think that your Pringle knit could do with a trip to the Knitwear Spa then please contact us either by visiting a store or by emailing or phoning Customer Services. Once your garment has been confirmed as a Pringle of Scotland piece, it will be sent to the spa team in either London or Scotland, depending on the level of attention required.

Our estimated turnaround time is 2-4 weeks, depending on the service being carried out and the current demand. You will be notified as soon as your knitwear is ready to collect from store, or will be delivered directly to you.

Home Care

Please always read the care label inside your knitwear before cleaning. Knitwear that is hand-washed and well looked after will be with you for a long time to come.

When handwashing it is important to use a hand-wash liquid (such as Stergene) or specially-formulated wool shampoo. Normal biological washing detergents include enzymes that will ‘rot’ the fibres over time and can ruin a garment.

Hand Wash

We recommend the following process for hand-washing:

• Turn the garment inside out and place in lukewarm water containing a mild detergent. • Gently press the water through fabric – do not rub, wring or stretch. • Rinse thoroughly in clean cold or lukewarm water. • Squeeze out excess water, taking care not to stretch the garment. • On a flat surface, smooth the garment back into shape. • Dry flat, away from sunlight or direct heat sources. • Once dry, press lightly on reverse with a cool iron.

Tips For Storing Knits

When storing your knitwear try to fold or roll rather than hang, which can stretch your knit out of shape. If you put your knitwear away for the summer, zip it into dust bags to avoid the moths getting in or store in drawers lined with moth-repellent paper.

Moths are cashmere’s worst enemy! Always store your cashmere garments clean, as dirt can attract the moths. Lavender sachets and cedar balls may help to prevent moths. Dry cleaning cashmere can also repel them, as they dislike the chemical smell.

If you are not wearing your garment regularly, make sure you air and clean wardrobes and drawers and shake out garments periodically. Have a quick look over – moths like nooks such as under collars, under the arms and inside folds and lapels.

What Are These Bobbles?

Pilling is the completely normal process where small bobbles or ‘pills’ appear on your cashmere garment, usually after wearing, caused by the delicate fibres tangling together. You can usually remove these pills by hand, or more thoroughly with a simple cashmere comb. If you use a comb, gently brush over the pilling – the comb will take off the bobbles easily. Once pilling has been removed and after a few washes, you will notice that your garment is even softer to touch.