Contact

Customer Services

If you have any questions about placing an online order or need to check on the details of an existing order please email our customer services team on , from Monday to Friday 8am - 5pm (GMT)

General Enquiries

For any other enquiries, including store and stock information or any questions about caring or repairing your knitwear please email our enquiries team on , or call +44 (0) 1450 360200

Personal to You

We know that finding the perfect pieces for you is a personal experience. If you’d like to be introduced to the new collection and discuss your requirements and requests with a personal advisor, you can book an appointment at our Mount Street store in London.
Please send your enquiry here.

If you require any assistance in finding a particular product or general style advice as you browse our website then don’t hesitate to call the team on +44 (0)203 011 0031 or email

Shipping

Pringle of Scotland offers
free UK shipping

Location Service Delivery Cost (Excluding Duty and Taxes) Delivery Returns
United Kingdom DPD FREE Next day if ordered before 2pm, Mon-Fri Free
Europe * OCS / DHL £10
FREE on orders over £200
2-3 Days At customer's expense, via tracked service
US OCS / DHL FREE 2-5 Days At customer's expense, via tracked service
Rest of the world † OCS / DHL £20
FREE on orders over £300
2-7 Days At customer's expense via tracked service

* Europe and EU — Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.

† Rest Of World — Australia, Canada, China, Gibraltar, Hong Kong, Japan, Kuwait, New Zealand, Singapore, South Korea, Saudi Arabia, UAE, Macao, Qatar.

Customers located outside of the locations mentioned above please contact our customer services for assistance.

  • Delivery times are estimated and timeline commences from the date of shipping, rather than the date the order is placed.
  • Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
  • Delivery can take longer than expected due to customs clearance procedures in certain countries.
  • Please note shipping may take longer than stated during sale periods.
  • Orders placed after the cut-off times or on weekends and public holidays will be processed the following working day.
  • All orders are shipped from the UK.
  • We do not deliver to freight forwarding addresses or PO Boxes.
  • Once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order from despatch to your doorstep.

INTERNATIONAL SHIPPING TERMS AND CONDITIONS

Total cost calculations and other international shipping services are brought to you by Pringle’s partner, Borderlinx. The following terms and conditions apply. They will also help you to understand how international shipping works.

  1. Total Cost of Buying and Shipping Pringle's Products

    With the help of Borderlinx’s Total Cost Calculator™, you will have complete information on the cost of shipping your items before you make the purchase. The total cost includes:

    • The product purchase price (including any applicable local taxes and handling fees);
    • Customs duty, import tax and any local clearance fees applicable for your country;
    • International shipping charges to your designated delivery address; and
    • Shipping company surcharges

    The total cost is guaranteed - it is pre-calculated and pre-paid so you won’t receive any bills from the shipping company or a customs invoice.

    Note that you are purchasing the product(s) from Pringle, not from Borderlinx. Pringle’s apply to the product purchase.

  2. Limitations

    Most products offered by Pringle can be shipped internationally. However, it is possible that some products may be subject to certain import restrictions specific to your country.

  3. Customs Duty and Tax

    Customs duty and import tax are specific to a particular country. Customs authorities in each country calculate duty and tax based on a number of factors, including:

    • the category in which the product is classified in the international Harmonized Code (HS) system;
    • the value of the product (the price you paid);
    • for most countries, duty is calculated on a “CIF” basis (meaning Cost, Insurance and Freight), so the shipping charge you pay will also be factored in to the calculation of the duty that will be charged.

    You will generally not see Customs paperwork. You should be aware that the actual tax and duty charged by the Customs authorities in your country sometimes turns out to be higher or lower than the amount you paid, for a number of reasons. For example, a particular Customs authority may classify your product in a different category in the Harmonised Code (HS) system from the category used by the Total Cost Calculator, or your local Customs authorities may (for whatever reason) use a different formula to calculate the duty; or the calculation may be affected by a change in currency exchange rates between the time of our calculation and the time the tax and duty is paid to Customs authorities. The important point here is that in such situations, you will not be charged extra (if the amount is greater) or receive a refund (if the amount is less).

  4. International Shipping

    Your order will be picked up by Pringle’s shipping partner directly from Pringle’s fulfilment centre and delivered to your address. As the recipient of the package, you are the “Importer of Record”.

  5. Privacy and Data Protection

    In order to assist Pringle to ship your orders internationally to you, certain personal information about you is provided to Borderlinx (including Borderlinx affiliates and trusted suppliers as necessary), including your name, delivery address, phone number, the product(s) you buy from Pringle, and the price you pay for them. Borderlinx will treat this information as private and confidential and will only use it for the purpose of providing Total Cost calculations and assisting Pringle with export and customs compliance. Borderlinx is committed to responsible data management, complies with applicable data protection legislation, and employs industry standard practices to protect the security of your data, which is stored securely in the “cloud” - which may include locations in the United States and other countries that do not have privacy laws comparable to those in the European Union, for example. By arranging for international shipping of your purchases from Pringle, you consent to the disclosure of personal information to Borderlinx as described in this section.

  6. Questions About Cross-Border Shipping?

    Please contact if you have any questions about tax and duty or export/import compliance. If appropriate, Pringle will work with Borderlinx to provide you with the answers.

  7. About Borderlinx

    Borderlinx has been in business since 2007 and has developed in-depth knowledge and expertise in international e- commerce and cross-border shipping.

  8. Trademarks

    “Borderlinx” and “Total Cost Calculator” are trademarks owned by Borderlinx, and they are used here with permission.

Returns

If you are not completely happy with your online order, you can return it to us up to 14 days from the delivery date. If you have any questions regarding your online order or returning an item to us, please do not hesitate to email our Customer Services team or phone them on +44 (0) 1450 360200. Please note, our Customer Services team are available Monday - Friday, 8am - 5pm (GMT) excluding UK Bank Holidays.

UK returns

For free returns in the UK, clearly address your parcel with the below and include a copy of our returns form which can be downloaded using the link below. You can drop off your parcel at any local Post Office.


FREEPOST RTYX-GZYB-SETU
POS
Torque
Wortley Moor Road
Wortley
Leeds, LS12 4JH

For international returns

For returns outside of the UK please fill out the returns form sent with your delivery and post back with a tracked delivery service to the below address.


Pringle of Scotland Returns
C/O Torque Logistics
Wortley Moor Road
Wortley
Leeds, LS12 4JH
United Kingdom

Download a copy of our returns form

Packaging your item

  • Repack the items for return with the order summary and returns form from the original packaging. Your return cannot be processed without the order summary.
  • Securely seal the package using the original packaging. If your box or bag is damaged and cannot be reused, please pack your items securely in alternative packaging.
  • Please send all the items you wish to return in the same shipment to ensure your return is processed as quickly as possible.

Returns policy

Pringle of Scotland offers returns only and no exchanges. Goods must be returned within 14 days (from receipt) in their original condition, after which we reserve the right to issue a refund. Incomplete, damaged, worn, soiled or altered returns will not be accepted or refunded. All items with swing tags removed will also not be accepted or refunded. Returns from outside of the UK should be sent through a tracked delivery service. Pringle of Scotland does not take responsibility for damage that occurs during an international returns process, so please ensure that the package is well protected when returned to us. Refunds can take up the 14 days to process from the receipt of the goods.

Payments

Pringle of Scotland accepts Visa, MasterCard, American Express, Paypal, and Apple Pay.

Size Guide

Womenswear (In centimetres)

International size
XS S M L XL XXL
UK size
6 8 10 12 14 16
Overbust
81 84 88 93 98 103
Bust
82 85 89 94 99 104
Underbust
69 72 76 81 86 91
Waist
62 65 69 74 79 84
High hip (10cm below waist)
83 86 90 95 100 105
Low hip (20cm below waist)
89 92 96 101 106 111
Nape to waist
40.75 41 41.25 41.75 42.25 42.75
Arm length (Nape to wrist bone, straight arm)
76.5 77 77.5 78.5 79.5 80.5

Menswear (In centimetres)

International size
XS S M L XL XXL XXXL
UK size
44 46 48 50 52 54 56
Collar
14.5 15 15.5 16 16.5 17 17.5
Chest
90 94 98 102 106 110 114
Waist
75 79 83 87 91 95 99
Inseam (Unfinished length, varies by style)
92 92 92 92 92 92 92
Arm length (From nape to wrist bone)
83 84.5 86 87.5 89 90.5 92

Cashmere Care

Firstly, please read the care label inside your garment before cleaning.

Hand-Washing instructions

Cashmere knitwear can be hand-washed or dry-cleaned.

We recommend the following process for hand-washing:

  • Turn your garment inside out and place it into lukewarm water containing a mild detergent.
  • Gently press the water through fabric – do not rub, wring or stretch the garment.
  • Rinse thoroughly in clean cold/lukewarm water.
  • Squeeze out excess water (or alternatively, use a short spin cycle in a washing machine), taking care not to stretch the garment.
  • On a flat surface, smooth the garment back into shape.
  • Dry flat, away from sunlight or direct heat sources.
  • Do NOT tumble dry.
  • Once dry, press lightly on reverse with a cool iron.
  • Alternatively, cashmere can be dry- cleaned, though the super soft feeling will not be as noticeable owing to the chemicals within the process.

A Note on Pilling

Pilling is a normal process which occurs on the cashmere fibre and after wearing, small balls or 'pills' will appear on the garment. These are caused by some of the fibres tangling together as areas are rubbed during wear. Pilling can be managed by removing them by hand or by using a cashmere comb. Once the pilling has been removed, and after a few washes, you will notice the garment becomes softer to handle and touch.

Storing Cashmere

Always store clothes clean. Dirt can attract moths. Dry-cleaning cashmere can repel moths as they dislike the chemical smell. Storing in a zipped bag will also deter them. Regularly air and clean wardrobes and drawers. Shake out garments periodically. Anti-moth products such as lavender sachets and cedar balls may also help to prevent moths

Repairing Cashmere

Please contact our Customer Services team on +44(0)1450 360200 for assistance on redressing your cashmere garments.

The following specialist company offers a repair service for cashmere garments, Cashmere Clinic +44(0)207 584 9806.

Press

For PR enquiries, samples and image requests please email