CONTACT

CUSTOMER SERVICES

If you have any questions about placing an online order or need to check on the details of an existing order please email our customer services team on customer.services@pringlescotland.com, from Monday to Thursday 8:30am - 5pm, Friday 8:30am - 4pm (GMT)

GENERAL ENQUIRIES

For any other enquiries, including store and stock information or any questions about caring or repairing your knitwear please email our enquiries team on enquiries@pringlescotland.com

SHIPPING

SHIPPING

PRINGLE OF SCOTLAND OFFERS FREE UK DELIVERY OVER £250 AND FREE RETURNS

 

Last order dates for Christmas 2024 delivery

UK deliveries

The last order date for UK Christmas delivery is Saturday 21st December.  All orders will be sent via DPD Next Day Delivery

International deliveries

The last order date for international delivery of Christmas orders sent using Express Courier (Air) Shipments are:

Europe - Tuesday 17/12

USA - Tuesday 17/12

Rest of The world - Thursday 12/12

All Express Courier (Air) deliveries are sent via DHL Express.

We are unable to guarantee pre-Christmas delivery of international orders placed using Standard Tracked Delivery.  These deliveries are through tracked local couriers and postal services.

 


Location Service Delivery Cost (Excluding Duty and Taxes) Delivery Returns
United Kingdom DPD £5.95
FREE on orders over £250		 Next day if ordered before 12pm, Mon-Fri Free

All ecommerce orders from Pringle of Scotland and our Partners are prepared and packed with the greatest care using sustainable packaging. Each garment is wrapped in acid free tissue paper and carefully placed in a cardboard box which is sealed with craft tape. All packaging components are made from recycled and recyclable materials only.

  • Delivery times are estimated and timeline commences from the date of shipping, rather than the date the order is placed.
  • Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
  • Delivery can take longer than expected due to customs clearance procedures in certain countries.
  • Please note shipping may take longer than stated during sale periods.
  • Orders placed after the cut-off times or on weekends and public holidays will be processed the following working day.
  • All orders are shipped from the UK.
  • Any customs duty, import tax and any local clearance fees are included in the Shipping price in the checkout
  • We do not deliver to freight forwarding addresses or PO Boxes.
  • Once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order from despatch to your doorstep.
  • We are unable to refund customs duty, tax and charges on returns from outside the UK. Please contact our Customer Services team at  if you want to return anything from outside the UK to obtain a RMA (Returns Merchandise Authorisation). This does not affect your statutory rights.
INTERNATIONAL SHIPPING TERMS

INTERNATIONAL SHIPPING TERMS

Pringle of Scotland have partnered with Global-e, so that you can buy and ship our products to over 100 destinations worldwide. Global-e provide a third party service acting as your seller of record, and you will see that your payment method is charged by Global-e, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy which are presented at the checkout and below.


https://connect.global-e.com/terms-of-sale/uk/tos


https://www.global-e.com/consumer-privacy-policy


Global-e can be contacted at service@global-e.com or you can write to them at:


Global-e, 45 Leather Lane, London EC1N 7TJ United Kingdom

This partnership allows us to sell our products globally and offer localised pricing, payment methods and distribution for a smoother and more efficient experience. Benefits include:

 

• Transacting in your own currency
• Being able to use localized alternative payment methods
• Merchant handled tax and duty costs, or shoppers can opt to prepay at checkout
• Multiple Shipping options
• Transparent, easy and free returns
• Localized welcome and checkout messages in your language

Shipping options and costs for each market are displayed in the welcome message, banner and checkout.

Express courier (Air) shipping times from the date of shipment are as follows:

Location Delivery
Europe 2-5 Working days
US 2-5 Working days
Rest of the World 2-8 Working days

 

Tracked standard delivery is sent via a tracked courier or postal service depending on the final destination and the estimated delivery time fior each market is quoted in the checkout. Tracked standard shipping times from the date of shipment are as follows:

Location Delivery
Europe 4-11 Working days
US 4-12 Working days
Rest of the World 4-20 Working days

 

All ecommerce orders from Pringle of Scotland and our Partners are prepared and packed with the greatest care using sustainable packaging. Each garment is wrapped in acid free tissue paper and carefully placed in a cardboard box which is sealed with craft tape. All packaging components are made from recycled and recyclable materials only.


Delivery times are estimated and timeline commences from the date of shipping, rather than the date the order is placed.


Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.


Delivery can take longer than expected due to customs clearance procedures in certain countries.


Please note shipping may take longer than stated during sale periods.
Orders placed after the cut-off times or on weekends and public holidays will be processed the following working day.


All orders are shipped from the UK.

We do not deliver to freight forwarding addresses or PO Boxes.


Once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order from despatch to your doorstep.

 

International order enquiries, delivery tracking and returns should be processed through the Global-e customer service portal at https://service.global-e.com/yi

    RETURNS

    RETURNS POLICY

    Gifts purchased between 25th November and 21st December 2024 can be returned up to 20th January 2025.
    Pringle of Scotland offers returns only and no exchanges. Goods must be returned within 30 days (from receipt) in their original condition, after which we reserve the right to issue a refund. Incomplete, damaged, worn, soiled or altered returns will not be accepted or refunded. All items with swing tags removed will also not be accepted or refunded. Returns from outside of the UK should be sent through a tracked delivery service. Pringle of Scotland does not take responsibility for damage that occurs during an international returns process, so please ensure that the package is well protected when returned to us. Refunds can take up the 14 days to process from the receipt of the goods.

    RETURNS

    If you are not completely happy with your online order, you can return it to us up to 30 days from the delivery date. If you have any questions regarding your online order or returning an item to us, please do not hesitate to email  our Customer Services team. Please note, our Customer Services team are available Monday - Friday, 8am - 5pm (GMT) excluding UK Bank Holidays.

    UK FREE RETURNS

    Return through your local Post Office branch or Royal Mail Customer Service
    Complete the returns form on your Despatch Note and enclose within the parcel
    Print a label or obtain your paperless return QR code by clicking the link below and following the online instructions
    You should receive your refund within 14 days, although this may take longer during particularly busy periods

    FOR INTERNATIONAL RETURNS

    Please fill out the form below and send the garment/s back to


    Pringle of Scotland
    c/o Torque
    Martland Park
    Challenge Way
    Wigan
    WN5 0LD
    pringle@torque.eu
    +44 1942 210900

    DOWNLOAD A COPY OF OUR RETURNS FORM 

    If you would like to return an order from outside the United Kingdom that was purchased after 5th November 2024, please visit our international return portal where you can arrange to return the goods.

    INTERNATIONAL RETURNS PORTAL

    PACKAGING YOUR ITEM

    • Repack the items for return with the order summary and returns form from the original packaging. Your return cannot be processed without the order summary.
    • Securely seal the package using the original packaging. If your box or bag is damaged and cannot be reused, please pack your items securely in alternative packaging.
    • Please send all the items you wish to return in the same shipment to ensure your return is processed as quickly as possible.

    PAYMENTS

    PAYMENTS

    Pringle of Scotland accepts Visa, MasterCard, Maestro, American Express, Paypal, Google Pay, Apple Pay, and Shop Pay.

    International orders are placed through our partner, Global-e, whom offer local currency and payment methods for each individual market.

    In cooperation with  Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
    · Pay Later in 3
    · Pay Later
    Further information and Klarna's user terms you can find . General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in .

    SIZE GUIDE

    SIZE GUIDE

    WOMENSWEAR (IN CENTIMETRES)

    International size
    XS S M L XL XXL
    UK size
    6 8 10 12 14 16
    Overbust
    81 84 88 93 98 103
    Bust
    82 85 89 94 99 104
    Underbust
    69 72 76 81 86 91
    Waist
    62 65 69 74 79 84
    High hip (10cm below waist)
    83 86 90 95 100 105
    Low hip (20cm below waist)
    89 92 96 101 106 111
    Nape to waist
    40.75 41 41.25 41.75 42.25 42.75
    Arm length (Nape to wrist bone, straight arm)
    76.5 77 77.5 78.5 79.5 80.5

    MENSWEAR (IN CENTIMETRES)

    International size
    XS S M L XL XXL XXXL
    UK size
    44 46 48 50 52 54 56
    Collar (Sizes in inches)
    14.5 15 15.5 16 16.5 17 17.5
    Chest
    90 94 98 102 106 110 114
    Waist
    75 79 83 87 91 95 99
    Inseam (Unfinished length, varies by style)
    92 92 92 92 92 92 92
    Arm length (From nape to wrist bone)
    83 84.5 86 87.5 89 90.5 92

    UNISEX (IN CENTIMETRES)

    Unisex size
    S1 (XS) S2 (S) S3 (M) S4 (L) S5 (XL) S6 (XXL)
    Front Body Length
    59 61 67 69 71 73
    Sleeve Length (from underarm)
    44 45 48 50 52 54
    Chest Width (2.5cm below armhole)
    43 46 52 55 58 61
    Shoulder Width (seam to seam)
    27.2 29 33 34.8 36.6 38.4
    CASHMERE CARE

    CASHMERE CARE

    Firstly, please read the care label inside your garment before cleaning.

    HAND-WASHING INSTRUCTIONS

    Cashmere knitwear can be hand-washed or dry-cleaned.

    We recommend the following process for hand-washing:

    • Turn your garment inside out and place it into lukewarm water containing a mild detergent.
    • Gently press the water through fabric – do not rub, wring or stretch the garment.
    • Rinse thoroughly in clean cold/lukewarm water.
    • Squeeze out excess water (or alternatively, use a short spin cycle in a washing machine), taking care not to stretch the garment.
    • On a flat surface, smooth the garment back into shape.
    • Dry flat, away from sunlight or direct heat sources.
    • Do NOT tumble dry.
    • Once dry, press lightly on reverse with a cool iron.
    • Alternatively, cashmere can be dry- cleaned, though the super soft feeling will not be as noticeable owing to the chemicals within the process.

    A NOTE ON PILLING

    Pilling is a normal process which occurs on the cashmere fibre and after wearing, small balls or 'pills' will appear on the garment. These are caused by some of the fibres tangling together as areas are rubbed during wear. Pilling can be managed by removing them by hand or by using a cashmere comb. Once the pilling has been removed, and after a few washes, you will notice the garment becomes softer to handle and touch.

    STORING CASHMERE

    Always store clothes clean. Dirt can attract moths. Dry-cleaning cashmere can repel moths as they dislike the chemical smell. Storing in a zipped bag will also deter them. Regularly air and clean wardrobes and drawers. Shake out garments periodically. Anti-moth products such as lavender sachets and cedar balls may also help to prevent moths

    REPAIRING CASHMERE

    Please contact our Customer Services team on  for assistance on redressing your cashmere garments.

     

    PRESS

    PRESS

    For PR enquiries, samples and image requests please email pressoffice@pringlescotland.com