Pringle of Scotland Limited is committed to preserving the privacy of all visitors to our website at pringlescotland.com (our “Website”). By visiting, logging into, registering or placing an order on this Website, via email or over the telephone, you consent to the collection, use and transfer of your information under the terms of this policy.

If you are under 16, we require you to inform your parent or guardian about this privacy policy and our terms and conditions and obtain their consent to both this privacy policy and terms and conditions before ordering products through this Website, via email or over the telephone and supplying us with your personal information.

INFORMATION WE COLLECT FROM YOU

When you visit, log into, register or order Products on our website, via email or over the telephone you may be asked to provide certain information about yourself including your name, contact details, billing address, delivery address and product selections which may be stored and/or transferred and/or shared with 3rd party applications.

When you purchase Products on our website you also provide your payment details through 3rd party applications in order to process your order securely. We do not store your payment details.

We also receive and record information by tracking user traffic patterns throughout this Website. This is to maintain a record of the movements of visitors to this Website (including the country and telephone code area of your computer's location and your browser type) and purchasers of our products, where relevant.

USE OF YOUR INFORMATION

We may use and analyse the information to administer, support, improve and develop our business, customer service and the features of this Website, associated communication and our overall service to you and our customers as a whole.

We may use your information to contact you to notify you occasionally about important changes or developments to the Website or to let you know about new products and product ranges. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you.

You are able, at any time, to opt out of receiving such information by contacting our Customer Services team via the details listed at the end of this Policy.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties who act for us for the following purposes:

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

We may partner with other companies and individuals in order to perform certain functions related to the administration of orders, for example, to minimise the occurrence of credit card fraud.

We may partner with other companies and individuals in order to provide marketing assistance and data analysis. Such partnerships may be used to enhance customer communications and website user experience.

These agents have access to the personal information required in order to perform their functions and must comply with data protection law at all times.

We do not, and will never sell your information on to 3rd parties for any purpose.

We may also pass aggregate information on the usage of our Website, where relevant, to maintain and manage our Website. This will not include information that can be used to identify you.

We may also disclose information to third parties when required to do so by law or regulatory process.

Our list of 3rd party partners is available on request from our Customer Services team via the contact details at the end of this policy.

Should there be any change in the ownership or organisation of Pringle of Scotland, any personal information held may be transferred to the new owner or organisation.

OVERSEAS TRANSFER OF DATA

The information referred to in this policy will be stored by us within the UK, Ireland, and the USA. This is to enable our 3rd party service providers to access the information they require to provide the functions we request from them as detailed previously in this policy.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

It is important that you understand the rights you hold over your information: -

You are, at any time, entitled to ask for details regarding the information held about you.

You may ask us to make any necessary changes to ensure that it is accurate and kept up to date.

You may ask us to provide you with a copy of the information held on you.

You may ask us to delete all information held about you.

If you wish ask us any of the above, or have any other queries, please do not hesitate to contact our Customer Services team as detailed at the end of this Privacy Policy

COOKIES

Cookies are small amounts of information which we may store on your computer when you visit our site. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you visit the site.

Cookies make it faster and easier for you to load pages and use the site during future visits. They also allow us to compile behavioural data as well as personalise the content of the site for you.

The only personal information a cookie can contain is information relating to a user’s location, device type and activity on the site.

A cookie cannot read data from your hard disk or read cookie files created by other sites.

Your privacy and security are not compromised when you accept a cookie from our Website.

You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org.

If you choose not to accept cookies you may not be able to use certain features on this Website.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or for as long as the law requires.

CONTACT

If you require any further information regarding this policy or would like to see , edit or delete the information we hold on you, please do not hesitate to contact our Customer Services team via any of the methods below : -

Write to us at Data Privacy Officer, 2 Victoria Road, Hawick, UK TD9 7AH

Email us at enquiries@pringlescotland.com

Phone our Customer Services team on +44 (0)1450 360 260

CHANGES TO THIS POLICY

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

April 2023